How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us an email at contact@rvictorias.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@rvictorias.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Payments

Rvictorias.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Maestro, PayPal, Discover, Google Pay and Apple Pay

If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card like a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.

*Please note, PayPal is unavailable to customers in Turkey.